Refund & Returns Policy
Last updated: June 2025 Ā· We handle every case fairly and individually.
Digital Products ā General Policy
Due to the nature of digital products, all sales are generally final once the product has been delivered or accessed. However, we review every case individually and aim to be fair.
Eligibility for Refund
You may be eligible for a refund if: ā¢ The product does not function as described and we cannot resolve the issue within 3 working days ā¢ The product was not delivered after successful payment ā¢ A technical fault on our end prevented access to the product Refunds are NOT issued for: ā¢ Change of mind after purchase ā¢ Products that have been downloaded, accessed, or used ā¢ Incompatibility with third-party software not specified in the product description
Refund Process
To request a refund: 1. Contact us at support@3eprrr.com within 14 days of purchase 2. Include your order reference, license key, and reason for the request 3. We will review your case within 3 working days 4. If approved, refunds are processed to your original payment method within 5ā10 working days Full identity verification is required before processing any refund.
License Revocation
If a refund is issued, your license will be immediately revoked and you must cease all use of the product. Continued use after refund constitutes a breach of these terms.
Leak & Unauthorised Distribution
3EPRRR Studio actively monitors for unauthorised distribution of its products. If a purchased product is found to have been leaked, shared, or redistributed by the license holder, the license will be permanently revoked without refund, and legal action may be pursued under UK intellectual property law.
Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.